Find the SNGPL Office for Your City
Use this directory when a gas problem needs a desk: a new connection, a name transfer, a meter shift, or a bill the app will not correct. For a leak, call 1199 first. Do not wait for office hours.
SNGPL covers Punjab, Khyber Pakhtunkhwa, and Islamabad. A bill from Karachi, Sindh, or Balochistan is SSGC, and these offices cannot open it. If you only need the amount due, check the SNGPL duplicate bill and skip the visit.
SNGPL Regional Offices and Phone Numbers
Pressure, a new connection, meter shifting, an ownership transfer, and a meter that needs a technician are the jobs these circles handle. Billing on a live account is the same database everywhere, so a Lahore reference and a Peshawar reference both open on the SNGPL bill page.
| City / Regional Circle | Regional Office Address | Direct Helpline / Contact | Primary Helpline / Emergency |
|---|---|---|---|
| Lahore (Main / South) | 21-Industrial Area, Gurumangat Road, Gulberg III, Lahore | (042) 99080000 | 1199 (Emergency) |
| Lahore (North) | SNGPL Regional Office, Main GT Road, Near Shahdara Flyover, Lahore | (042) 99250081 | 1199 (Emergency) |
| Islamabad & Rawalpindi | Plot No. 28, Sector I-9/2, Industrial Area, Islamabad | (051) 9257710 | (051) 9257715 |
| Faisalabad Circle | SNGPL Regional Head Office, Sargodha Road, Faisalabad | (041) 9210033 | (041) 9210036 |
| Multan Circle | Pirmedia Road, Near State Bank, Multan | (061) 9220081 | (061) 9220084 |
| Gujranwala Circle | Near Trust Plaza, Main GT Road, Gujranwala | (055) 9200481 | (055) 9200485 |
| Peshawar (KPK Region) | Plot No. 33, Sector B-2, Phase 5, Hayatabad, Peshawar | (091) 9217222 | (091) 9217225 |
| Sargodha Sub-Region | Club Road, Near Stadium, Sargodha | (048) 9230501 | 1199 (Emergency) |
| Sahiwal Sub-Region | High Street, Near Old Civil Lines, Sahiwal | (040) 9200061 | 1199 (Emergency) |
| Bahawalpur Sub-Region | Near General Bus Stand, Multan Road, Bahawalpur | (062) 9255021 | 1199 (Emergency) |
| Abbottabad Circle | Mansehra Road, Near Supply Junction, Abbottabad | (0992) 9310021 | 1199 (Emergency) |
| Mardan Sub-Region | Nowshera Road, Near Industrial Estate, Mardan | (0937) 9230111 | 1199 (Emergency) |
Gas leak, a ruptured line, or no pressure: dial 1199 from any network. That desk runs all day. Numbers, WhatsApp, and what to say are in the SNGPL helpline guide. An office visit is for paperwork, not for a leak that is happening now.
Which Errand Belongs at the Office
Most bill questions never need a counter. Match the job before you travel.
New connection, reconnection, or extra load
Take the application path in SNGPL new connection and installments. The SNGPL app can show the status so you are not standing in line only to ask "has it moved?"
Change the name on the gas connection
Ownership transfer is an office job. The same guide covers the documents for a name change: CNIC, proof of ownership, and an NOC or death certificate when the previous owner cannot sign.
You paid, and the bill still says unpaid
Wait 24 to 72 hours, then check the bill again. If it is still unpaid, follow what to send with the transaction ID. Bring that receipt if you do come to the circle office.
The bill looks too high
Compare HM³ with last month, then read the protected and non-protected slabs. A winter month over 0.9 hm³ is what moves a household out of the lower rate. Upload a fresh meter photo in the app before you dispute the reading at the counter.
Check the Bill Before You Ask the Office to Print One
A duplicate from the lookup is accepted at bank counters and Pakistan Post. You do not need the regional office for a reprint.
Find the Account ID
It is the 10-digit number at the top left of an old bill, on a bank SMS, or above the barcode on the payment stub. The meter number sits beside it. It is not the same as your CNIC.
Open the SNGPL bill page
Use the SNGPL lookup on a phone or a computer. No registration. Email alerts send the same bill when the new month is issued, so you are not waiting on the post.
Match the name, then download
If the consumer name is wrong, do not pay a different ID to "fix" it. That is a name-change case at your circle. If the name is right, download or print the PDF.
Pay, then confirm
EasyPaisa, JazzCash, bank apps, ATMs, and the counter all use that Account ID. The steps and the "still unpaid" cases are in how to pay an SNGPL bill.
What the Charges on the Bill Mean
The office will ask which line you are disputing. These are the ones that change the total. Rupee rates move, so use the current SNGPL slab table rather than an old photocopy.
- HM³ and MMBTU. The meter records volume. SNGPL converts it to energy with pressure and the gross calorific value. You are billed on that energy, not on a guess called "units."
- Protected or non-protected. Households under 0.9 hm³ in the peak winter months stay on the lower rate. One heavy geyser month can push the account into the higher bands. That is the usual reason a winter bill jumps.
- Meter rent and fixed charges. A monthly amount for the meter and the network, separate from the gas you burned.
- GST, income tax, and arrears. Tax sits on the fuel cost. Arrears are last month's unpaid amount plus any late fee. Clear them with the current bill or they roll forward.
If the Office Has to See the Complaint
File the easy cases before you travel. Reading errors, a late-fee dispute, and a meter test can start in the SNGPL Customer Care app. Keep the ticket number.
- Online or in the app. Log the reading, the missing payment, or the meter fault, and track it. A leak still goes to 1199 at the same time.
- At the circle in the table. Bring your CNIC, the disputed bill, payment receipts, and a clear photo of the gas meter index. Ask for the desk that matches the city row above, not a different circle.
- Escalation. If SNGPL does not close the complaint in a reasonable time, you can take it to OGRA's complaint cell for a review outside the company. Carry the ticket number and the dates you already visited.
Keep the Next Bill in the Lower Slab
The office cannot refund a winter of geyser use. These habits are what hold a household under the protected slab.
- Time the geyser. Heat water before you need it, then switch it off. An all-day geyser is the line item that changes the slab.
- Heat the room you are in. A central gas heater running for the whole house costs more than heating one room.
- Smell gas, then act. Check appliance valves, and if you suspect a leak call 1199. A leak is both a safety problem and a bill you did not mean to run.
Frequently Asked Questions
Official sources to check:SNGPL official website
