MEPCO's own FAQ answers a question almost everyone in South Punjab has asked at some point: why is the complaint office phone always busy? Its answer is honest. When the power goes in one area, hundreds of people call the same office at the same time.
So the trick is not to keep pressing redial on one number. It is to know which line to try next, what to say when someone answers, and who to go to if nothing happens. This guide puts all of that in one place, using only numbers that MEPCO, PITC and NEPRA publish themselves.
Save these before the next outage
- 118: the complaint helpline. MEPCO's "Complaint Cell" link goes to PITC's complaint system, which lists 118 and SMS 8118.
- 0800-63726: MEPCO head office line given in MEPCO's FAQ for when your local office is busy.
- 061-9220313, 061-9220314, 061-9220317: MEPCO headquarters numbers from the same FAQ.
The fallback chain: when one line is busy, try the next
Start at the top. Move down only if the line before did not help.
| Try | Where | Best for |
|---|---|---|
| 1 | The complaint number printed on your bill (your subdivision complaint office) | Power off at your house or street, sparking, a fallen wire |
| 2 | 118, or SMS 8118 | Any fault when the local line is busy; you get a complaint number |
| 3 | 0800-63726 or 061-9220313 / 9220314 / 9220317 | Long outages, or when 118 and the local office give no answer |
| 4 | PITC CCMS website or the MEPCO SMART app | Written complaints, bill problems, tracking an old complaint |
| 5 | Your division's XEN office (table below) | A complaint that has sat for days with no visit |
| 6 | Your circle's SE (Operation) office (table below) | Area-wide problems the division has not solved |
Why the bill comes first: NEPRA's Consumer Service Manual, which MEPCO publishes on its website, says each bill should carry the complaint number and the XEN/SDO contact number, plus the address of your subdivision, the NEPRA regional office and the Electric Inspector. If you have lost the bill, open it again on the MEPCO bill check page with your 14-digit reference number.
Say it once, clearly
A good complaint gets a faster visit. Before you call, keep these ready:
- Reference number. The 14 digits on your bill. It tells MEPCO your feeder and subdivision straight away.
- The problem in one line. "No power since 9 pm, only our house" is better than a long story.
- House or street. If the whole street is dark, say so. The manual tells companies to attend current leakage first, then complaints that affect many people, then single-house complaints.
- A landmark. A mosque, school or pole number helps them find you.
- Pen and paper. Write down the complaint number and the time you called. Every later step asks for it.
The same manual says complaint offices must work 24 hours a day, including holidays. If nobody answers at night, call 118 and note the time. That record matters if you escalate later.
Circle and division numbers from MEPCO's own directory
MEPCO splits its area into nine operation circles. Each circle has a Superintending Engineer (SE), and each division under it has an Executive Engineer (XEN). The numbers below are the official office lines and official mobiles in the MEPCO telephone directory (September 2026 edition). Officers change often, so we list posts, not names.
| Circle | SE office | Divisions (XEN official mobile) |
|---|---|---|
| Multan | 061-9220258 0310-2724444 | Cantt 0319-9758741; Mumtazabad 0319-9758742; City 0319-9758743; Shujabad 0319-9758744; Moosa Pak 0319-9758745; S.R. Alam 0319-9758746 |
| Khanewal | 065-2502411 0310-1304444 | Khanewal (office 065-9200020); Mianchannu 0319-9763134; Kabirwala 0319-9763133 |
| D.G. Khan | 064-9260229 0310-1384444 | D.G. Khan 0319-9764261; Kot Chutta 0319-9764262; Taunsa 0319-9764265; Jampur 0319-9764263; Rajanpur 0319-9764264 |
| Muzaffargarh | 066-9200064 0310-1104444 | Muzaffargarh 0319-9760086; Alipur 0319-9760090; Kot Addu 0319-9760087; Khangarh 0319-9760091; Layyah 0319-9760089 |
| Bahawalpur | 062-9250109 0310-1294444 | Bahawalpur 0319-9762247; Model Town 0319-9762248; Kahror Pakka 0319-9762249; Hasilpur 0319-9762251; Lodhran 0319-9762250; Ahmedpur East 0319-9762252; Dunyapur 0319-9762253 |
| Rahim Yar Khan | 068-9230158 0310-1414444 | Rahim Yar Khan 0319-9764356; Khanpur 0319-9764357; Liaquatpur 0319-9764358; Sadiqabad 0319-9764359 |
| Vehari | 067-9201109 0310-1154444 | Vehari 0319-9760966; Burewala 0319-9760967; Mailsi 0319-9760968 |
| Sahiwal | 040-9200303 0310-1214444 | Sahiwal-I 0319-9761614; Sahiwal-II 0319-9761615; Pakpattan 0319-9761616; Arifwala 0319-9761617; Chichawatni 0319-9761618 |
| Bahawalnagar | 063-9240040 0310-0934444 | Bahawalnagar 0319-9760003; Haroonabad 0319-9760004; Chishtian 0319-9760005 |
Call these offices in working hours and give your complaint number first. For subdivision (SDO) numbers, open the circle files on the MEPCO Contact page.
Bill problems run on a different clock
A wrong bill is not a line fault, so 118 alone will not fix it. The manual says billing complaints are registered at the subdivision office, the customer service centre or the One Window counter, and it gives each type a deadline.
| Bill problem | Time allowed |
|---|---|
| Wrong meter reading or wrong calculation of charges | 7 days |
| Late payment surcharge added by mistake | 3 days |
| Complaint about a detection bill | 15 days |
| Change of tariff | 30 days |
| Last month's paid amount shown again | Same day, at the revenue office or the bank where you paid, with the original paid bill |
| Duplicate bill | Same day |
MEPCO's FAQ adds one simple rule: if old arrears appear after you have paid, show the paid receipt at your subdivision or customer service centre. Before you argue about a high bill, check the units with the electricity bill calculator.
When a complaint stalls
Inside PITC's system. The CCMS page says a complaint is acknowledged within 24 hours and should be resolved within 14 days. If you are not happy with the result, it asks you to write to its Head of Quality and Assurance at qaccms@pitc.com.pk. You can also email ccms@pitc.com.pk.
Inside MEPCO. MEPCO's website lists rcc@mepco.com.pk and a support line, 0319-9757789. The MEPCO SMART app also lets you submit and track complaints.
The Electric Inspector. For metering, billing and tariff disputes, the manual lets you go to the Provincial Office of Inspection. Its decision can be appealed to NEPRA within 30 days.
NEPRA. NEPRA takes complaints online through its Complaint Management System, and the MEPCO SMART app has a NEPRA complaint option too. NEPRA also has a regional office in Multan. Its Multan contact page lists 061-4545233 and an office on Nusrat Road, Multan Cantt. Recent NEPRA decision letters give a different address, Orient Mall on Khanewal Road. Call before you visit.
Before you dial
Q: What is the MEPCO complaint number?
A: 118, or SMS 8118. MEPCO's FAQ also gives 0800-63726 and the head office lines 061-9220313, 9220314 and 9220317.
Q: How do I check my MEPCO complaint status?
A: Use "Track Your Complaint" on the PITC CCMS website with your complaint number, or the Track Complaints option in the MEPCO SMART app.
Q: Does MEPCO have a WhatsApp complaint number?
A: MEPCO's website does not list one. It lists 118, the support line 0319-9757789 and the email rcc@mepco.com.pk.
Q: How long can MEPCO take to correct a wrong bill?
A: Under NEPRA's Consumer Service Manual, a wrong reading or calculation should be fixed within 7 days, and a detection bill complaint within 15 days.
Sources: MEPCO FAQs, Contact and telephone directory (September 2026), MEPCO SMART app page and Consumer Service Manual (revised 2025), sections 10.3, 10.4 and 15.1; PITC CCMS; NEPRA Complaint Management System and Multan regional office. Checked 2 Nov 2026.
