Which SNGPL Service Do You Need?
A new meter, a name on an old connection, a winter bill you cannot clear in one go, and a tax certificate are four different desks. Start with the one that matches your papers.
SNGPL covers more than 7.2 million connections in Punjab, Khyber Pakhtunkhwa, Islamabad, and Azad Jammu & Kashmir. A meter in Sindh or Balochistan is SSGC. Installments for that bill are in the SSGC installment guide.
Already have an Account ID?
Check arrears before a name change or an installment request. A balance on the account blocks the transfer.
New SNGPL Gas Connection
SNGPL checks the papers, then the street. A surveyor has to see that a main is close enough and that the house line is safe. Applying on sngpl.com.pk or in the SNGPL ConnectOn app gives you a tracking number, so you are not visiting an office only to ask if the file moved.
Who the connection is for
- Domestic. A house or flat. Cooking, a geyser, and room heating.
- Commercial. A bakery, restaurant, hotel, hostel, laundry, or a small workshop on low to medium pressure.
- Industrial. High-pressure supply for generation, textiles, fertilizer, or other heavy plant. This is a different file from a house meter.
Documents to gather first
| Document | Domestic | Commercial |
|---|---|---|
| CNIC | Attested copy of the applicant | Attested copy of the owner or partner |
| Ownership | Registry, fard, or sale deed | Commercial lease or title |
| Neighbour's bill | A nearby domestic gas bill | The nearest commercial gas bill |
| NOC | If the property is rented or leased | Building-control NOC or the landlord's NOC |
| Undertaking | Safety pledge on stamp paper | Partnership deed or a board resolution |
What happens after you apply
- Open New Connection on sngpl.com.pk or in SNGPL ConnectOn. Enter the applicant's name, CNIC, mobile number, full address, and domestic or commercial.
- Upload the CNIC, ownership papers, and the neighbour's bill.
- Save the acknowledgement code. Track it in the app instead of guessing.
- A surveyor visits, measures how far the main is, and checks the property line and whether a house line is required.
- If the survey passes, SNGPL issues a demand notice: security deposit, service-line cost, and the meter installation fee. Pay that notice at the bank branch named on it. This is not the same as paying a monthly bill in EasyPaisa.
- After the bank reports the payment, the crew taps the distribution line and fits the meter. How long this takes depends on the queue in your street and on quota. Feasibility is often a few weeks. Meter fitting can wait on that quota.
The circle that covers your city is in the SNGPL office directory. Use it when the portal asks you to submit an original, not for a status check you can already see in the app.
Change the Name on the Gas Connection
Do this when you buy a house, inherit one, or the bill is still in a previous owner's name. SNGPL will not transfer an account that still has arrears or a late-payment penalty. Open the current bill and clear it before you spend money on stamp paper.
Which case you are in
- You bought the property. The meter may be live or already disconnected.
- The owner has died. You need the death certificate and a heirship or succession document from NADRA.
- Tenant and landlord. Only where the company allows the bill to move. Ask the circle before you assume a tenant can become the consumer.
Take this set to the office
- The transfer form from the customer centre.
- Attested CNICs of the applicant and, if you have it, the previous consumer.
- Sale deed, mutation (fard), or a transfer letter.
- For inheritance: death certificate plus the heirship or succession paper.
- A bill that shows arrears at zero.
- An indemnity bond on stamp paper of Rs. 50 or Rs. 100, so SNGPL is covered if someone else also claims the meter.
At the counter
- Go to the regional office for your city, not a different circle.
- Hand the file to the billing or transfer counter.
- They check the Account ID for theft complaints, an illegal extension, and unpaid bills.
- Pay the transfer fee, and any extra security if a demand notice is raised.
- The new name usually appears on the bill in 10 to 20 working days. Until it does, keep the receipt.
Split a Winter Bill into Installments
Heaters and geysers from November through March push many homes over the 0.9 hm³ protected line, and the bill jumps. A residential consumer can ask to split that bill, usually into two or three equal parts. Apply before the due date. After the due date, the late surcharge is already on the bill.
Commercial and industrial accounts are not on the same plan. They need a regional manager's approval and are normally expected to pay the full month.
At the customer care centre
- Take your CNIC and the bill for that month to the circle office.
- Ask the installment desk for two or three parts.
- They update the account and give you vouchers with the new due dates. Pay those vouchers. Do not pay the original full amount as well.
In the app or portal
- Sign in to SNGPL ConnectOn with the Account ID.
- Open Bill Management, then Request installment, if your category is offered the option.
- Save the new voucher. Pay it through your bank the way you would any other SNGPL bill.
If the gas is already disconnected, installments may still be discussed, but only after you are at the office with the arrears figure from the duplicate bill. A disconnected account often has no live bill for EasyPaisa to fetch.
Download the Withholding Tax Certificate
When a gas bill crosses the FBR threshold, SNGPL deducts advance income tax and sends it to the treasury. The certificate is the proof you attach in Iris. You do not need the regional office for it.
- Open sngpl.com.pk and choose Tax Certificate.
- Select the tax year, 1 July to 30 June. For a return filed in 2026 that is usually 2025–2026.
- Enter the 10-digit Account ID and the CNIC on the gas account. Those two must belong to the same consumer. A name-change that is still in process can make this fail.
- Download the PDF. It lists gas charges and the tax deducted. That file is what you use in the FBR return.
The Slab, the Leak, and a Faulty Meter
These are not connection forms, but they are why people open this page and then get stuck.
Why this month is expensive
Under 0.9 hm³ in November–February keeps a home on the protected rate. Above that, the higher bands apply. The working of HM³ and MMBTU is in the SNGPL tariff and slab guide. Read the meter during a cold week so you see the jump before the bill does.
You smell gas
Close the valve at the meter. Do not touch a switch. Open windows, leave, and call 1199 from outside. The full contact list is the SNGPL helpline guide.
The meter looks wrong
File a meter test in the app or at the regional office. SNGPL can fit a check meter or replace a failed one. A bill marked defective is estimated from last year until that replacement. Do not ignore it.
