Privacy Policy
Last updated: August 2026
At BillHelp.pk, accessible from https://billhelp.pk, our top priority is respecting and safeguarding the privacy of our visitors. This Privacy Policy document outlines the types of information collected, processed, and recorded by BillHelp.pk, how we utilize and protect it, and your privacy choices.
About Our Service & Non-Affiliation Disclaimer
BillHelp.pk is an independent, 100% free informational platform where Pakistani consumers can get answers to all their questions related to any utility company. Furthermore, they can check bills for all kinds of Pakistan utility companies (including electricity, gas, water, and telecom providers).
Non-Affiliation: We are strictly an independent entity and are not affiliated, associated, authorized, endorsed by, or in any way officially connected with any government organization or utility distribution company (including but not limited to LESCO, GEPCO, MEPCO, FESCO, IESCO, PESCO, HESCO, SEPCO, QESCO, TESCO, K-Electric, SNGPL, SSGC, PTCL, or WASA).
We are an independent team of professionals who continuously research and provide accurate, up-to-date information, guides, and tools regarding utility billing in Pakistan.
No Financial Data: All services are provided completely free of charge. We never require, collect, or process any credit card numbers, debit card details, bank credentials, or financial payment information.
1. Information We Collect and How We Use It
We collect only the minimal details necessary to provide our online duplicate bill inquiry and reminder services:
A. Consumer Reference Number / Account ID
When you check a utility bill, you provide a consumer reference number or account identifier. This identifier is transmitted to query and load your public billing data. We save this reference number in your local browser cookies (if enabled) to save your time on future visits.
B. Monthly Bill Email Subscription Service
Users can optionally subscribe to our monthly duplicate bill email reminder service by providing:
- Email Address: To deliver monthly bill reminders and status updates.
- Utility Company Name: To route the inquiry to the appropriate billing system.
- Consumer Reference Number / Account ID: To look up your latest billing record.
Unsubscribe at Any Time: Every automated email includes a direct "Unsubscribe" link. You can unsubscribe anytime with a single click, which removes your email and associated reference data from our active notification list.
C. Standard Server Log Files
BillHelp.pk follows standard server logging procedures. Information collected includes IP addresses, browser types, Internet Service Providers (ISPs), date/time stamps, referring/exit pages, and click paths. This non-personally identifiable data is used exclusively to maintain site performance, security, and uptime.
2. Cookies and Local Storage
BillHelp.pk uses cookies for seamless site performance:
- User Preference Cookies: Storing your entered reference numbers and selected utility companies so your bill details load instantly on return visits.
- Session Cookies: Ensuring smooth page navigation and fast loading times.
You can configure your browser to block or delete cookies. However, disabling cookies means you will have to enter your reference number manually during each visit.
3. Google AdSense & DoubleClick DART Cookies
We display advertisements served by Google. Google is a third-party vendor that uses cookies, specifically the DoubleClick DART cookie, to serve targeted ads to users based on their visits to billhelp.pk and other sites across the web.
- Google's use of advertising cookies allows it and its partner network to serve ads based on your browsing history.
- You can opt out of personalized advertising by visiting the Google Ads Settings page.
- You can also opt out of third-party interest-based ad tracking through www.aboutads.info.
- Learn more about how Google handles information by visiting Google’s Partner Privacy Policy.
4. Google Analytics
We use Google Analytics to monitor general traffic patterns, visitor interactions, and overall platform health. Google Analytics gathers standard internet log data and visitor behavior trends anonymously.
The generated data (including anonymized IP addresses) helps us evaluate site usage and optimize the layout and speed of our tools.
To prevent Google Analytics from tracking your activity across websites, install the official Google Analytics Opt-out Browser Add-on.
5. Third-Party Advertisers and Links
Third-party ad networks and external utility resources may appear as links or embeds on BillHelp.pk. When these ads or external links are requested, third-party servers automatically receive your IP address and may use technologies like cookies, JavaScript, or Web Beacons to measure campaign effectiveness or customize advertising content.
6. User Privacy Rights (GDPR & CCPA)
Regardless of your jurisdiction, we respect your rights regarding your personal information:
- Right of Access & Rectification: You can verify what information we hold (e.g., your email subscription) and request updates.
- Right to Deletion / Erasure: You can request complete removal of your subscription record from our databases at any time.
- Right to Object & Restrict Processing: You can opt out of any recurring communication via the unsubscribe link.
7. Protection of Children's Information
BillHelp.pk is a general utility resource and does not knowingly collect any personally identifiable information from children under 13 years of age. If you believe your child has submitted personal details on our platform, please contact us so we can promptly delete the record.
8. Consent
By using our website, you hereby acknowledge and consent to this Privacy Policy and agree to our standard terms of use.
9. Contact Us
If you have questions, feedback, or require assistance concerning this Privacy Policy or your data, please reach out via our dedicated contact page: