You want a new meter in Quetta, Turbat, Sibi or Loralai. The QESCO website has a procedure page, a free Urdu form and a list of fees. The catch is that some of those pages are many years old. Today's rules sit in a newer document that QESCO also posts: the NEPRA Consumer Service Manual of November 2025.
This guide puts the two side by side, so you know what to bring and what to expect.
What we checked on qesco.com.pk (12 November 2026)
- Old New Connection Procedure page, with a deposit table taken from a 1997 order
- Old FAQ page, which still talks about WAPDA
- Old Urdu application form CP-03-A, amended in 2004
- Current NEPRA Consumer Service Manual, dated 26 November 2025
- Current "New Connection" link, which opens the ENC portal
At home: make sure QESCO is your company
QESCO says it supplies all of Balochistan except District Lasbela. A few areas near Karachi get power from K-Electric instead. Check that a neighbour's bill says Quetta Electric Supply Company.
Next, work out your load. Both forms ask you to list lights, fans, air conditioners, heater, washing machine, fridge, plugs and motors, then give a total in kilowatts. Your load decides who signs your file and how long QESCO gets.
At the sub-division counter: what to hand in
QESCO's own procedure page lists only three papers: a copy of your CNIC, proof of ownership, and the "abridged conditions of supply" signed by you. If you are not the owner, it asks for the owner's permission on stamp paper.
The current manual asks for more. Bring the full set and you avoid a second trip:
- Ownership proof of the house or shop.
- An owner's affidavit on Rs 50 stamp paper. It says there was no connection here before, that old dues found later will be paid, and that you owe no other power company.
- Attested CNIC copies: yours plus a witness's.
- A wiring test report signed by the Electric Inspector or a licensed wiring contractor he authorises.
- A map or NOC from the civic agency, only in places that need one (see below).
Much of Balochistan falls under the exceptions. In villages, QESCO may drop the map for a home or shop. Approved housing schemes need none. Nor do areas the civic body never acquired or built, or old settlements on ancestral family land.
The counter must give you a receipt with a number. QESCO's Urdu form has a tear-off slip for this, with a registration number and date. Keep it with your papers.
Online: the ENC portal
The "New Connection" link on QESCO's home page takes you to enc.com.pk, PITC's ENC system. QESCO is one of the eight companies in its header. Its menu covers Apply, Track, Print Form, Print DN and Pay DN.
Its Downloads section has the procedure, the conditions of supply, an NOC, an affidavit and two undertakings (no misuse of the connection or the tariff). Print them before you visit the stamp vendor. Staff may still want your original papers before energising the line.
Inside the office: who checks your file
The office half of QESCO's Urdu form shows the checks. Staff confirm your papers. A supervisor notes if the transformer can take your load or new work is needed. Another confirms no unpaid dues are linked to the site. Then an assistant manager approves the demand notice.
Who signs depends on your load. A 2018 PEPCO letter on QESCO's site and the manual's time table split it like this. That letter also asked for the Urdu procedure to be shown on a board at every sub-division.
| Load | Handled by | Total days |
|---|---|---|
| Up to 15 kW | SDO / Assistant Manager | 30 |
| Above 15 kW to 70 kW | XEN / Deputy Manager | 44 |
| Above 70 kW to 500 kW | SE / Manager | 58 |
QESCO's older FAQ says 35 to 45 days. For a normal home, the manual's limit is 30 days.
At the bank: the demand notice and what it costs
After the survey, you get a demand notice. It shows what you owe for the line and meter, plus a security deposit.
| Item | QESCO page says | Manual says (Nov 2025) |
|---|---|---|
| Home security deposit | Rs 1,500 urban, Rs 400 rural, single phase (1997 order) | Rs 1,220/kW urban, Rs 610/kW rural |
| Shop security deposit | Rs 1,200 urban, Rs 800 rural, single phase | Rs 1,810/kW urban, Rs 920/kW rural |
| Connection charges | Fixed lump sums, such as Rs 8,000 for a three-phase line up to 40 metres | Actual material cost (with 12% store handling) plus 8% installation |
| Time | 35 to 45 days (FAQ) | 30 days up to 15 kW |
Take a 3 kW home. At the manual's rates, its deposit is Rs 3,660 in Quetta city and Rs 1,830 in a rural area. The amount on your own demand notice is the one that counts.
More rules from the manual:
- Payment window: 30 days. Need longer? Apply for a 30-day grace period no later than three days before the deadline.
- Instalments: allowed on request, mark-up free. Installation waits until the final one is paid.
- Price rises: QESCO cannot pass on material price escalation to houses of 20 kW or less, or shops of 15 kW or less.
- Where you pay for the actual work, the demand notice must come with a full estimate or bill of quantities. QESCO cannot issue it without details.
At your gate: planning for solar?
If you are taking a three-phase connection, the manual says QESCO must offer you a bi-directional meter, even before you fit solar panels. If you already plan to apply for net metering, it should fit that meter straight away. Ask for it when you apply.
If nothing moves
Put your tracking number into the portal's Track page. Past the deadline? Ask the sub-division why, in writing. Under the manual, every late day needs a written explanation to you, copied to the regulator.
In Quetta, QESCO lists two customer service centres. One is on Main Liaquat Bazaar, in front of City Police Station, on the first floor of Fire Brigade Plaza. The other is at QESCO Head Office on Main Zarghoon Road, beside the CCPO office, Quetta Cantt, phone 081-9201445. For general complaints, use 118 as shown on our QESCO bill page. No answer from QESCO? Take it to NEPRA.
After you are connected, our electricity bill calculator gives a monthly estimate.
Six things people in Quetta ask
- Is the QESCO form free?
Yes. NEPRA's manual makes both the form and the contract free, in Urdu and English, at any QESCO office or online. - Can I still use the Urdu form on QESCO's site?
It is QESCO's short form for single-phase homes and shops up to 4 kW. Bring the papers the current manual lists too. - How long should a house connection take?
The manual allows 30 days in total when the load is 15 kW or less. - Which security deposit rates apply now?
The November 2025 manual sets home deposits per kilowatt: Rs 1,220 urban and Rs 610 rural. Your demand notice shows the final figure. - Do I need an approved map in a village?
Often not. The manual lets QESCO waive it for village homes and shops. - Can I split the demand notice into parts?
Yes, if you ask. No mark-up is added, but the meter goes in after the last part.
Sources: QESCO New Connection Procedure, FAQs, Customer Services Center, Urdu application form, new connection procedures (PEPCO letter, 2018) and NEPRA Consumer Service Manual (November 2025); PITC ENC portal. Checked 12 November 2026. Confirm fees with your sub-division before you pay.
