Getting a PTCL line is mostly a waiting game with four stops: you place the order, PTCL checks if your street can be served, you pay by SMS, and a technician comes. Most delays happen because people skip the first check or pay before they understand what the money covers. This guide walks through each stop using PTCL's own pages, so you know what to expect before you call.
Already have a PTCL phone line?
You only need internet on top of it. PTCL lists one-time installation of Rs 2,499 for this.
No PTCL line at the house?
You need a new telephone connection. Internet on a new line has a one-time installation charge of Rs 3,500.
Moving an old line?
That is not a new connection. PTCL's FAQ lists Rs 500 to shift a line to another location.
Status 1: check that PTCL reaches your street
Start with PTCL's Coverage Areas page. It has two filters:
- High Speed Areas: Faisalabad, Gujranwala, Hyderabad, Islamabad, Karachi, Kharian, Lahore, Multan, Peshawar, Quetta, Rawalpindi and Sialkot.
- Fiber to Home: Faisalabad, Islamabad, Karachi, Lahore, Multan, Okara, Peshawar, Rawalpindi, Sahiwal and Taxila.
Pick your city and then your area. If your town is not in either list, that does not mean there is no service. PTCL says its internet runs in more than 2,000 cities, and asks people to call 1218 to confirm their own city.
Status 2: place the order
PTCL takes new orders through a few doors. Use whichever is easiest for you.
| Where | How it works | Good to know |
|---|---|---|
| PTCL online shop | Open Shop > Internet or Shop > Telephone, pick a package, tick the terms box and press Buy Now. | The tick box covers installation charges and the fair usage policy, so read them first. |
| Sales line 1218 | Call and give your address and package. | PTCL's newer FAQ says the sales line is only for Islamabad, Lahore and Karachi. |
| PTCL-Ufone Joint Shop | Visit in person and order at the counter. | PTCL's shop list has about 200 addresses. Many are inside the local exchange. |
| SMS | The Landline FAQ also lists sending "New LL" to 0512181218. | Expect a call back to confirm details. |
A small town example: Hafizabad's joint shop is listed at the Telephone Exchange on Ali Pur Road, near Vanikay Chowk. Check the list for your own city before you travel.
PTCL's pages do not publish a document checklist for home orders. Keep your CNIC and the full house address ready, and ask the shop or 1218 what else they need.
Status 3: wait for the feasibility check
After the order, staff at the business office or exchange check whether a line can actually reach your house. Two things can happen:
- Feasible. You get an SMS asking you to pay the upfront installation charges.
- Not feasible. PTCL says it will follow up. If the order becomes feasible later, it will be revised and the payment SMS will be sent then.
Status 4: pay the one-time charges
These are the figures PTCL shows on its shop pages (checked 11 November 2026):
| Item | Amount | When |
|---|---|---|
| Internet installation on an existing phone line | Rs 2,499 | Once, before installation |
| Internet installation with a new phone line | Rs 3,500 | Once, before installation |
| Wi-Fi modem | Free | Stays PTCL's property while you use the service |
| Shifting the line later | Rs 500 | Only if you move |
Ordered phone and internet together but changed your mind after paying? PTCL's FAQ says the extra amount is adjusted in your next monthly bill. If you ordered only a phone line and later add internet, you pay the phone part first and the internet part comes in the monthly bill.
PTCL's terms also allow it to set a credit limit. That limit can be backed by a refundable deposit or other security, so ask at the time of order if one applies to you.
Status 5: the technician visit
For internet, PTCL's FAQ says its technical staff take 5 days to provide the service at your premises. If it takes longer, call 1218 to follow up.
On a copper line, the team first checks the condition of your phone line and then connects the modem. Internet on copper depends on that line. If the phone line goes dead, internet stops too. This is also why a landline is needed for this kind of internet, and why line rent appears on every landline bill.
The modem warranty runs for one year from the installation date. Damage outside the warranty is charged to you.
Status 6: your first bills
- One bill, separate lines. Internet is shown as its own item on the monthly telephone bill.
- Monthly prices. The shop lists internet packages from Rs 2,999 (up to 10 Mbps) to Rs 10,999 (up to 100 Mbps) a month, inclusive of taxes. Telephone packages start at Rs 1,200 a month plus tax.
- Full month for voice. PTCL charges voice packages for the complete month, whatever the activation date.
- Billing cycle. PTCL accounts run on a cycle that starts on the 1st or the 16th of the month.
When the first bill arrives, you can check it on our PTCL bill page with your account details.
Questions before you order
Do I need a phone line to get PTCL internet?
For copper-line internet, yes. PTCL's FAQ says a landline with the default Freedom package is required, and line rent is charged on it.
How long does a new PTCL internet connection take?
PTCL says 5 days for installation once the order is feasible and the installation charges are paid. Call 1218 if it takes longer.
Do I have to buy the modem?
No. PTCL provides a free Wi-Fi modem on a new connection. It stays PTCL's property while you use the service.
What if PTCL says my area is not feasible?
PTCL keeps following up. If the order becomes feasible later, it is revised and you get the payment SMS then.
Sources: PTCL Internet FAQs, Landline FAQs, FAQ centre, online shop product pages, Terms and Conditions, Coverage Areas and PTCL/Ufone shop list. Checked 11 November 2026. Prices and packages change, so confirm on the shop page or 1218 before paying.
