Two kinds of AJKED office handle almost every problem with electricity in Azad Jammu and Kashmir. The complaint office deals with the wires: no power, a fault in the street, a fallen line. The revenue office deals with the paper: a wrong bill, arrears you already paid, reconnection forms. Go to the right one first and you save a trip.
This guide lists the offices the AJK Electricity Department (AJKED) publishes on its own website, with addresses and phone numbers, and explains what to take with you. If you only need to see or print your bill, use our AJK bill page instead.
Go to the complaint office when…
- your house or street has no power
- a wire, pole or transformer looks damaged
- supply keeps tripping or the voltage is very low
Go to the revenue office when…
- the bill amount or reading looks wrong
- a paid bill shows up again as arrears
- your supply was cut and you want it reconnected
AJKED revenue offices, district by district
AJKED lists 17 revenue offices. Not all of them have a phone number on the official page. Where the number is missing, visit in person or call the nearest office in the same district.
| Revenue office | Address | Phone |
|---|---|---|
| Neelum Valley | XEN Office, Athmaqam | 05822-920059 |
| Muzaffarabad | Neelum Pull, Muzaffarabad | 05822-920595 |
| Ghari Dupatta | Near GPO, Ghari Dupatta | 05822-920626 |
| Jhelum Valley | Near Office Local Govt., Hattian Bala | Not listed |
| Rawalakot | Near National Bank, Rawalakot | 05823-920195 |
| Bagh | District Head Quarter, Bagh | 05823-920077 |
| Pallandri / Sudhnoti | Near PWD Office, Pallandri | 05825-920057 |
| Hajeera | Near Kotli Adda, Abbaspur Road, Hajeera | 05824-920231 |
| Abbaspur | Near National Bank, Abbaspur | Not listed |
| Kahuta | Near PSO Pump, Kahuta | 05823-921770 |
| Kotli-I | Abshar Chowk, Kotli City | 05826-920204 |
| Kotli-II (Khuiratta) | C/O Electricity Computer Center, Kotli | 05826-920212 |
| Sehnsa | Sehnsa, Kotli | Not listed |
| Mirpur | Near District Courts, Mirpur | 05827-920123 |
| New City | Near District Courts, Mirpur | Not listed |
| Chakswari | Kotli Road, Chakswari | 05827-922646 |
| Bhimber | Opposite SSP Office, Bhimber | Not listed |
Complaint offices in Muzaffarabad circle
AJKED's "Complaint Offices" page currently covers only the Muzaffarabad circle. It is split into four operation sub-divisions. These are the sections that have a phone number:
City-I Muzaffarabad
- Chela Bandi, near Chela Pull: 05822-920824
- Bela Noor Shah, near Passport Office: 05822-920546
- Gojra, near Saif Plaza: 05822-923157
- Chatter, near MLA Hostel: 05822-921293
- Brarkot, near Rest House Lohar Gali: 05822-920805
City-II Muzaffarabad
- Plate, Qilla Road Upper Plate: 05822-920787
- Madina Market, Main Madina Market: 05822-920611
- Bank Road, near Neelum Pull: 05822-920706
- Secretariat, near E-Block District Complex: 05822-920764
Some sections have an address but no number on the official list: Shaheed Gali, Ranjata and Serri Darra (City-II), the three Airport sub-division sections (Airport-I, Airport-II and Subri), and the five Ghari Dupatta sections (two at the Head Quarter near the Post Office, plus Karoli, Chathian and Kommi Kot). If you live outside Muzaffarabad circle, for example in Mirpur, Kotli, Bagh or Rawalakot, your local sub-division (SDO) office is the place to report a fault. AJKED does not publish a separate complaint office list for those areas yet.
Fixing a bill problem at the revenue office
AJKED's own FAQ explains how each common problem is handled. Here is the short version, with what to carry.
- Wrong bill. Report it to your sub-division or revenue office. Take the bill with you. A dated photo of your meter reading also helps.
- Arrears you already paid. Show the bank receipt of the earlier bill at the revenue office. AJKED says wrongly added arrears are corrected on that basis, so keep every receipt.
- Reconnection. The reconnection form is free at the revenue office. Fill it in, follow the instructions you are given, and supply is restored.
- Late payment. AJKED's FAQ says bills get a 7-day grace period for payment. Do not count on more than that.
Who can approve instalments on arrears?
If old arrears are too large to pay at once, AJKED's "Installment Powers" page shows which officer can approve how much. These limits are for arrears only. Current consumption charges still have to be paid in full.
| Officer | Arrears limit | Most instalments |
|---|---|---|
| Revenue Officer or Sub-Divisional Officer (general connections only) | Up to Rs 500,000 | 4 monthly |
| Executive Engineer (Operation) | Up to Rs 1 million | 6 monthly |
| SE (Operation) and Director (Commercial) | Up to Rs 3 million | 8 |
| Chief Engineer Electricity, Director General (Commercial) | Rs 5 million | 12 monthly |
So for most homes, the revenue office or SDO can decide the request without sending you higher up. Ask before the due date, not after the supply is cut.
When the office does not help
Write your complaint down, give it to the office, and keep a copy with the date. If nothing happens, take it to the Executive Engineer (XEN) of your division. AJKED is a department of the AJK Government, so a complaint of maladministration against it can also go to the Mohtasib (Ombudsman) AJK. Its FAQ says there is no court fee. You file on plain paper with a copy of your CNIC and an affidavit, in person, by post or by email, in English or Urdu. The Mohtasib does not take matters already pending in a court.
Questions from AJK consumers
Is 118 the helpline for AJK electricity?
We could not find 118 or any other central helpline on AJKED's website. Use the complaint office or SDO for faults and the revenue office for bills.
Where do I apply for a new AJK connection?
At your sub-division office. AJKED's FAQ says the form is free and the connection is normally installed within one month, or you are told why it is not possible.
How do I change the name on my AJK bill?
Apply to your sub-division on the prescribed form along with the documents that justify the change. The name is changed once the conditions are met.
I want to close my connection. What happens to my security deposit?
Apply to the SDO for permanent disconnection. AJKED says the SDO disconnects after getting clearance from the revenue office, so clear all dues first.
Sources: AJK Electricity Department, Revenue Offices, Complaint Offices, FAQ and Installment Powers; Mohtasib (Ombudsman) Secretariat AJK FAQ. Checked 7 November 2026.
