HAZECO Helpline and Offices: Who to Call After the Split From PESCO

If you live in Abbottabad, Mansehra or Haripur, look at the top of your latest bill. The company name should now say HAZECO, not PESCO. Hazara Electric Supply Company Limited started independent operations on 1 July 2025, after it separated from Peshawar Electric Supply Company. Its head office is in Abbottabad, not Peshawar.

Old PESCO numbers may not reach the right desk. The contacts below come from HAZECO's own website, checked on 8 November 2026. To see or print a bill, use our HAZECO bill page.

Three ways to reach HAZECO today

For a wire down or no supply, call first. For a written record, use email or the online form.

1. Call 118. HAZECO prints this as its helpline on every page we checked, next to the head-office telephone 0992-921093.
2. Email complaints@hazeco.com.pk. Use this when you want a copy of what you sent. Include your 14-digit reference number and the address of the fault.
3. Register or track a complaint online. HAZECO's complaints page opens the CCMS system. New complaints go to the relevant Sub-Divisional Officer (SDO). You can track an existing ticket with the CCMS complaint ID or your consumer ID. The same page also links to PITC's CCMS home.

The head office address on HAZECO's site is opposite Post Graduate College No. 1, Gulistan Colony, Abbottabad.

In Abbottabad and the nearby hills

These numbers come from HAZECO's employee contact list. Some offices appear twice with different officer names but the same landline, so this guide keeps the office numbers. If a line does not answer, try the official mobile, then the XEN.

HAZECO's list shows the same landline for both Havelian offices. For SDO Lora it shows two official mobiles, 0370-1340474 and 0370-1340477. Try both if one does not answer.

In Haripur, Hattar and Ghazi

Haripur has city and rural divisions. Hattar has its own SDO, so a factory or house there should call that office first. HAZECO writes three offices only as short codes: TIP, SNK and KTS.

Khanpur and Mang share the landline 0995-640121 on HAZECO's list. Use the official mobile to reach the right SDO.

In Mansehra, Battagram and Kohistan

Mansehra circle also covers Battagram. Some rows have only an official mobile. The list does not name a separate SDO for Torghar, Upper Kohistan or Kolai-Palas. If you live there, call 118 and ask which subdivision serves you, or try Pattan (Lower Kohistan), Thakot or Battagram, or Kaghan for the Naran valley.

The directory shows two official mobiles for XEN Mansehra City: 0370-1340710 and 0370-1740710. We have not guessed which one is current, so both are here.

If the local office does not fix it

Take the complaint from the SDO to the XEN, then to the circle Superintending Engineer. NEPRA's Consumer Service Manual, which HAZECO lists on its site, sets clocks for billing complaints: 7 days for a wrong reading or calculation, 3 days for a wrong late-payment surcharge, 15 days for a detection bill, and the same day for a duplicate bill.

If HAZECO still does not reply, file with NEPRA through its Complaint Management System. The regional office for this part of Khyber Pakhtunkhwa is NEPRA Peshawar, Room Nos. 3 and 4, 2nd Floor, Tasneem Plaza, 6th Saddar Road, Peshawar Cantt (091-5271238, 091-5271239, cadpeshawar@nepra.org.pk).

You can also take a metering, billing or collection dispute to the Provincial Office of Inspection. An appeal against that office's order can go to NEPRA within 30 days.

For a high bill, check the units first with our electricity bill calculator, so you know what to ask.

Before you dial

• 1 Your 14-digit reference number, or the consumer ID from the bill.
• 2 The exact problem, such as no supply, low voltage, a fallen wire or a wrong bill.
• 3 Your CCMS complaint ID if you already registered online, so the next office can find the file.

Need a new meter? HAZECO's website links to the ENC portal at enc.com.pk, which now lists HAZECO. Keep the tracking ID.

Four things people ask

Sources: HAZECO home page and CEO message, CCMS complaints page and employee contact list; ENC portal; NEPRA Consumer Service Manual clauses 10.3 and 15.1; NEPRA Complaint Management System and NEPRA Regional Office Peshawar. Checked 8 November 2026.