As the emergency support & regulatory authority for water & sewerage infrastructure, this directory facilitates seamless reporting for complaints, online bookings, connections and billing matters directly across all zones.
The Karachi Water and Sewerage Corporation (KW&SC) is the primary body responsible for urban water supply, managing bulk distribution and maintaining the sewerage infrastructure across Karachi through a centralized platform. For all customer service matters, complaints or service delivery inquiries, the central directory below is provided for public assistance.
Check your bill:KWSB bill check online. Enter your Consumer Number to view your latest bill.
KW&SC Primary Helpline & Contacts Directory
24/7 Emergency Helpline
1339
Speak with our official representatives for immediate assistance.
Official WhatsApp
+92 313 2221339
Register your complaint on WhatsApp & get instant updates.
Official Email Desk
info@kwsc.gos.pk
Help Desk Support & Official Non-Emergency Inquiries
How to Lodge an Online Sewerage or Water Complaint - Step By Step Instructions
Having water supply issues? Sewer leaks? Do you want to report a concern to the public? Here’s a step-by-step manual on how to file an online complaint:
- You can submit complaints through the official KW&SC web portal or the mobile application.
- Provide main details. Choose if reporting Water Supply problem or Sewerage overflow/line blockage.
- Please furnish your connection ID (if applicable) together with the full address details, street location and nearest landmark.
- Add Optional Media for Support Upload clear pictures or video clips showing the location of the leak/overflow.
- Please go through the details and fill the form. Unique complaint tracking number will be sent to you through SMS.
- You can check the status of your track through the portal or call 1339 with your ticket id for updates.
Comprehensive Directory of Zonal Executive Engineers
For localized administrative concerns, zonal escalations or direct office contact, refer to the official zonal directory below:
| Zone / Town | District | Office Location Address | Zone Contact |
|---|---|---|---|
| District East-I Water | East | Gulistan-e-Jauhar, Block 13, Karachi. (Zon. East Off.) | 021-99243031 |
| District East-II Water | East | Near Gulshan-e-Iqbal Metro Station, Gulshan Chowrangi, Karachi. | 021-34988047 |
| Landhi Water / Town Officer | Korangi | Nursery Rd, Korangi Township, Landhi Zone, Karachi. | 021-35063077 |
| Saddar / Lyari Water | South | Eidgah Ground, Karachi Lyari Zone Office. | 021-32712331 |
| Korangi / Malir Town Officer | Korangi | Korangi Crossing Rd, Korangi Zone Office. | 021-35061614 |
| North Nazimabad & SITE Town Water | West | Nursery Market, Block-N, North Nazimabad. | 021-99260172 |
| District Korangi & Model Colony | Korangi | S.H.E Corner, Shah Faisal Colony, Karachi Korangi Zone Office. | 021-34571614 |
| Gadap & Jamshed Zone | Malir | Main Office Gulshan-e-Iqbal, Gulshan Chowrangi, Karachi. | 021-34988047 |
| Orangi Town Water | West | Eidgah Ground Orangi Town West Zone Office. | 021-36652882 |
| Bin Qasim Zone | Malir | Gulshan-e-Hadeed, National Highway Karachi. | 021-34750014 |
KW&SC Official Online Water Tanker Booking System
To request official water tanker delivery at government-regulated tariffs, users can book online using mobile application or official booking desk lines:
How to Book via Mobile App
- Download the official KW&SC App from Google Play Store or Apple App Store.
- Register your profile using your valid mobile number and address.
- Select 'Tanker Service' and enter your consumer ID or residential address.
- Select the capacity you need eg. 1,000 / 2,000 / 3,000 Gallons and the schedule you prefer.
- Confirm order and track status using the live order booking reference.
Via Official Tanker Helpline
- Call the official booking line at 1339 or 021-111-992-111.
- Give your Consumer ID or address to your rep.
- Number of tankers needed and delivery date.
- Write down the reference tracking number the representative gives you.
- Pay official government notified fare to driver upon successful delivery.
Operating Hours Notice: Tanker orders are processed between 09:00 AM and 05:00 PM (except Sundays & public holidays). Order tracking status remains active on the web portal using your reference number.
How to Check & Pay KW&SC Water Bills Online
KW&SC billing services allow consumers to check, download duplicate bills and pay through various digital and physical channels:
Methods to Check/Download KW&SC Bill Online
- Visit the official KW&SC web portal billing page.
- Input your 14-digit Consumer Number (printed on top right of your bill).
- Click on ‘View Bill’ for details of your current bill, due dates and balances that are in arrears.
- Download or print a copy of the bill for your records.
Online Payment Methods and Bank Channels
| Payment Channel | Vendor / Company | Process and Instructions |
|---|---|---|
| Water Bill Payments | NBP, HBL, Allied Bank, Soneri Bank | Online banking, mobile banking apps or in person at bank branches using your 14-digit bill number. |
| Utility Bill Payment | UBL, JazzCash, EasyPaisa, Faysal Bank | Visit any JazzCash/EasyPaisa agent or pay via mobile app as 'Bill Payment' → Choose 'Water/Sewerage' → Select 'KW&SC' → Enter bill number. |
| APP / Website Payment | KW&SC Official App & Website Portal | Log in to the official portal or app, enter your connection ID and pay directly through Debit/Credit card. |
| Physical Payment Counters | N/A (Cash / Cheque Payment) | Please visit the cash counters at any authorized bank branch with your bill copy for payment in cash or cheque. |
How to Apply for a New KW&SC Water & Sewerage Connection
New Residential / Commercial / Industrial Water & Sewerage Connections applications can be made through official channels :
Required Document Checklist
- Copy of Applicant’s CNIC (Valid).
- Ownership Documents of the Property (Lease deed / Allotment letter / Sale deed).
- Possession / Building Plan Approval document (SBCA approved).
- No Objection Certificate (NOC) from relevant municipal authorities.
- Complete contact details and mobile number.
Application Procedure Overview
- Register an account on the official KW&SC online portal.
- Complete the “New Connection Application” form and upload legible scans of the documents.
- Submit application and pay necessary inspection/processing fees.
- A KW&SC technical team inspects the site location for feasibility.
- Once approved and voucher payment is made, connection execution is done.
KW&SC Water Billing Structure & Tariff Explained
KW&SC billing is on the basis of category classification, area square yardage or volumetric consumption:
| Billing Component | Description & Assessment Structure |
|---|---|
| Domestic Charges | Based on consumption measured in units or plot area calculations. Higher usage corresponds to higher tariff slabs. |
| Sewerage Charges | Calculated as a percentage of the water bill amount to cover sewer network maintenance and drainage upkeep. |
| Commercial Rate | Applicable to commercial and industrial establishments based on metered readings or commercial tariff rates. |
| Service Charges | A fixed administrative charge included in billing to cover maintenance and infrastructure overheads. |
Related guides
Frequently Asked Questions (FAQs)
Contaminated water typically occurs due to cross-pipe leakage between underlying drinking water networks and adjacent main sewer lines. Report this immediately on the 1339 helpline or WhatsApp desk (+92 313 2221339). Additionally, inform your regional Executive Engineer's office so local teams can isolate the cross-contamination point and repair main line seals.
To correct ownership details or rectifying erroneous square yard calculations, visit the Revenue Department at KWSC Central Office, Block 9, Scheme 1, Karsaz. Submit a formal application along with your CNIC, property allotment/lease deed copy, latest paid bill and SBCA approved site plan. A revised bill billings record will be issued following clerical verification.
The Sindh Assembly passed the Karachi Water and Sewerage Corporation Act, transforming the former Karachi Water and Sewerage Board (KWSB) into a corporate entity known as KWSC. This structural reform aimed to enhance corporate governance, digitize customer support systems, reduce line losses and improve public utility services across Sindh's capital city.
Standard operational resolution times for minor localized blockages range between 24 to 48 hours. The main trunk sewer line or main arterial road issues may be resolved in 3 to 7 days depending on deployment of heavy machinery and permission for road cutting from municipal authorities.
Tracking Complaint Resolution Status
The citizens can also track the real-time resolution progress of their complaint by using the unique Ticket ID on the official web portal or by reaching out to the helpline after lodging a complaint. This centralized system guaranties full transparency and timely service delivery.
