Quick answer: IESCO's website now says it has "shifted from ENC to e-OPS". To apply for a new electricity connection ("naya bijli connection" or "naya meter lagwana"), use the Power Smart or IESCO Smart app, or visit your nearest IESCO Customer Facilitation Centre. For a normal house or shop (up to 15 kW), IESCO's published time frame is 30 days from registration of your application, once you have completed the required steps.
Step 1: Choose how to apply
| Channel | Notes |
|---|---|
| Power Smart app (Android) | Linked from iesco.com.pk. Its Play Store listing names "New Connection" among its services. |
| IESCO Smart app (Android) | IESCO's own app, also linked from the new-connection notice on iesco.com.pk. |
| Customer Facilitation Centre | Apply in person. 11 centres are listed in our IESCO office directory. |
IESCO previously used an online portal called ENC. Its website now directs new applicants to e-OPS through the apps above, or to a Customer Facilitation Centre. If you applied earlier, ask your centre or sub-division office about the status.
Step 2: Prepare your documents
IESCO publishes a "New Connection and other Procedures" document (in Urdu, based on NEPRA's Consumer Service Manual). For a new connection it lists, among other things:
- Application form (Urdu or English), free from the DISCO website or office. The procedure asks for three copies.
- Proof of ownership: registry, fard, allotment letter or similar, attested by an oath commissioner, notary public or gazetted officer.
- Undertaking on stamp paper, attested by an oath commissioner, that no other connection exists at the premises and no dues are outstanding.
- NOC from co-owners, if the property has more than one owner.
- Owner's permission (NOC), if you are a tenant.
- Attested copy of the applicant's CNIC.
- Attested CNIC copies of two witnesses. The procedure says these are not required for a single-phase applicant.
Industrial and company applicants also need items such as an incorporation certificate, directors' details and a board NOC. The New Connection Form (PDF), the Consumer Service Manual and the abridged conditions of supply are on IESCO's Customer Downloads page.
Wiring: IESCO publishes a list of "Test Report Contractors" on its website. Ask your centre or sub-division office whether a wiring test report is needed for your application.
Step 3: Survey, demand notice and payment
- Registration: IESCO registers your application and gives you a tracking or application number. Keep it safe.
- Site survey: IESCO staff check the premises, the load you applied for and the nearest supply point.
- Demand Notice (DN): if approved, you receive a demand notice listing the charges (connection cost and security deposit, as applicable).
- Pay the demand notice at the designated bank or channel by its due date, and submit or upload proof as instructed.
- Meter installation and connection: after payment and completion of formalities, the meter is installed and your first bill follows in a later billing cycle.
IESCO's Customer Downloads page has a Cost & Charges section, including lump-sum charges for new general connections under tariffs A-1 and A-2, and capital cost for AMI meters.
Who approves your connection
According to IESCO's procedure document, the sanctioning authority depends on load:
- 1–15 kW: Assistant Manager / SDO
- 16–70 kW: Deputy Manager / XEN
- 70–500 kW: Manager / SE
How long it takes (IESCO's official time frame)
| Connection | Time frame from registration |
|---|---|
| Up to 400 V, load up to 15 kW (most homes and shops) | 30 days |
| Above 15 kW up to 70 kW | 53 days |
| Up to 500 kW | 73 days |
| Up to 5,000 kW | 106 days |
Source: IESCO's published time frames for new connections.
How to track your application
- Keep your application or tracking number from the app or centre you applied through, and use it whenever you follow up.
- At the Customer Facilitation Centre or your sub-division office, with your CNIC and tracking number.
- Escalation: if the time frame passes, complain to IESCO first (see our IESCO complaint guide), then to NEPRA. NEPRA's Asaan Approach app also lists a new connection tracking feature.
Common mistakes to avoid
- Applying for the wrong load. Fixed charges depend on your sanctioned load, and changing the load later is a separate application.
- Paying agents ("touts") to speed things up. Use official channels and keep every receipt.
- Getting a tenant connection without the owner's NOC.
- Ignoring an existing defaulted connection at the property. The undertaking says no dues are outstanding.
Related IESCO services
- Changing the name on an existing connection: see how to change the name on your electricity bill. IESCO's procedure requires a clearance certificate from the revenue officer.
- Solar users: net metering vs net billing.
- After connection: check your monthly bill on our IESCO bill page, and understand the rates in our IESCO tariff guide.
Frequently Asked Questions
How do I apply for a new IESCO connection online in 2026?
IESCO's website says it has shifted from ENC to e-OPS and asks applicants to use the Power Smart or IESCO Smart app, or visit the nearest Customer Facilitation Centre.
What documents are needed for an IESCO new connection?
Per IESCO's published procedure: the application form, proof of ownership, an undertaking on stamp paper, your attested CNIC copy, NOCs from co-owners or the owner if you are a tenant, and witnesses' CNIC copies where required. Extra documents apply to industrial and company applicants.
How long does IESCO take to give a new connection?
IESCO's published time frame is 30 days for connections up to 15 kW at 400 volts, counted from registration of the application. Larger loads take longer.
Can I still use iesco.enc.com.pk?
IESCO's homepage now says it has shifted from ENC to e-OPS and directs applicants to the Power Smart and IESCO Smart apps or a Customer Facilitation Centre. Use those channels for new applications.
Where can I download the IESCO new connection form?
IESCO's Customer Downloads page has a New Connection Form PDF, along with the Consumer Service Manual and abridged conditions of supply.
