Quick answer: the IESCO helpline is 118 (SMS 8118). The Head Office is on Street 40, Sector G-7/4, Islamabad. Tel: 051-9252937, 051-9252938, 051-9252939; fax 051-9252927. For local issues such as bills, meters or outages in your street, the quickest help usually comes from your sub-division office or your division's Customer Services Officer (CSO). Their numbers are below, grouped by city.
All numbers come from IESCO's official phone directory and Customer Centres page on iesco.com.pk. Last checked: 9 October 2026. Where IESCO lists a 7-digit Islamabad or Rawalpindi number, we have added the area code 051. Numbers change from time to time; if one doesn't connect, call 118.
Which number should you call?
- No electricity, fault or danger: 118, then your sub-division office.
- Wrong bill, arrears, meter reading: your sub-division office or division CSO. See our IESCO complaint guide.
- Duplicate bill, new connection, CNIC or name issues: a Customer Facilitation Centre (list below).
- Can't find your reference number: see how to find a lost IESCO reference number.
IESCO Customer Facilitation Centres
| Centre | Address | Phone | Mobile |
|---|---|---|---|
| Blue Area, Islamabad | Behind Shaheed-e-Millat, China Chowk, Blue Area | 051-9244301-2 | 0319-5990138 |
| G-9, Islamabad | Double Road near Grid Station, G-9/3 | 051-2285931-2 | 0319-5990137 |
| Sowan Garden, Islamabad | Plot 1, St. 4, F-Block, Shalimar Road, Sowan Garden | 051-5738621 | 0319-5993087 |
| Marrir Hassan, Rawalpindi | Marrir Hassan | 051-9292692 | 0319-5990360 |
| Chandni Chowk, Rawalpindi | Chandni Chowk | 051-9290845 | 0319-5990361 |
| Chakri, Rawalpindi | Chakri Interchange | 051-4675245 | 0319-5990646 |
| Taxila | GT Road near Lari Adda | 051-9314162-3 | 0319-5993156 |
| Fateh Jang | Near NADRA office | 057-2212067 | 0319-5990258 |
| Attock | Near Jamia Masjid, Islamia High School, Attock City | 057-2702756 | 0319-5990211 |
| Chakwal | Tehsil Chowk, Zila Council Plaza | 0543-553279 | 0319-5993353 |
| Jhelum | GTS Chowk, Jhelum Cantt | 0544-920169 | 0319-5990418 |
Head Office customer services: Director (CSC) 051-9253207; Islamabad Desk 051-9252933.
Division and sub-division offices by city
Each division is headed by an XEN or Deputy Manager (Operation). Each sub-division (SDO / Assistant Manager Operation) serves a smaller area and handles most day-to-day complaints. Sub-division names are as IESCO lists them; in two Islamabad-II entries the listed address is in a different sector (the "G-11" office is listed at Qazi Market, G-13/1 and the "F-11" office at Khan Market, G-10/3).
Islamabad (including Bhara Kahu and Murree)
| Division and office address | Division head (XEN / Dy. Manager) | Customer Services Officer | Sub-division offices |
|---|---|---|---|
| Islamabad-I Near Alvi Auctioneer,G-7/4,Islamabad | 051-9253095 | 051-9252941 | F-6: 051-9100031; G-6: 051-9204180; Tarlai: 051-2321249; Nilore: 051-2329283; G-7: 051-2289479; Khanna Dak: 051-2617570 |
| Islamabad-II Street 17, Warask Road, Near Sui Gas Chowk, Sector I-9 Markaz, Islamabad | 051-9257339 | 051-4431398, 051-4438450 | F-8: 051-9260364; G-9: 051-9334129; G-11: 051-9334933; I-9: 051-9101224; I-10: 051-9257343; F-11: 051-9106457 |
| Bhara Kahu Mango Town Grid Station, Bhara Kau, Islamabad | 051-2304121 | 051-2304123 | Urban Bara Kahu: 051-2304099; Rural Bara Kahu: 051-2308500; Murree: 051-3753112; Jhika Gali: 051-3756665; Patriata: 051-3357264 |
Rawalpindi city and cantonment
| Division and office address | Division head (XEN / Dy. Manager) | Customer Services Officer | Sub-division offices |
|---|---|---|---|
| Satellite Town 58-C, Murree Road Satellite Town Rawalpindi | 051-9290844 | 051-9290854 | F-Block: 051-9290864; Chandni Chowk: 051-9335475; Muslim Town: 051-4474013; Gangal: 051-4474497; Assitant Manager (Ops) Dhok Kala Khan: 051-4920301; Assitant Manager (Ops) Gulzar e Quaid: 051-9330094 |
| City (Marrir Hassan) Rashid Minhas Road Marrir Hassan Rawalpindi | 051-9292676 | 051-9292685 | Zafar Ul Haq: 051-5704884; Comm Chowk: 051-5500106; Ganj Mandi: 051-5771364; Gawal Mandi: 051-5553489; Babra Bazar: 051-5770913; Pir Wadahi: 051-9334924; Khayaban: 051-5452608; Asghar Mall: 051-5551230 |
| Westridge Westridge Hali Road Westridge-I RWP | 051-9334548 | 051-9334549 | Westridge: 051-9334217; Tench Bhatta: 051-5110183; Kamalabad: 051-5681121; Tarnol: 051-9247626; Seham: 051-2315403; Dhok Ratta: 051-5492202 |
| Cantt Rashid Minhas Road Marrir Hassan Rawalpindi | 051-9292677 | 051-4252617 | Saddar: 051-9271856; Civil Lines: 051-9292693; Chaklala: 051-6120020; Jhanda Chichi: 051-9292668; Sowan: 051-4917065; Korang: 051-8481046 |
| Tariqabad House No.232-F, MouzaDhamial Road Opposite 132 KV Grid Station Bakramandi Rawalpindi | 051-5181112 | 051-5181121 | Tariqabad: 051-9334389; R.A Bazar: 051-5683726; Adiyala: 051-5199859; Dhamial: 051-5576372; QA Colony: 051-5438709 |
Rawalpindi district: Rawat, Kahuta, Kallar Syedan, Mandra, Gujar Khan
| Division and office address | Division head (XEN / Dy. Manager) | Customer Services Officer | Sub-division offices |
|---|---|---|---|
| Rawat Near Toll Plaza, T Chowk, GT Road, Rawat | 051-3757688 | 051-3757686 | Rawat: 051-4611692; Kahuta: 051-3200000; Kallar Saidan: 051-3570072; Choa Khalsa: 051-3579177; Nara Matore: 051-3200113 |
| Mandra – | Not listed | Not listed | Mandra: 051-3592226; Wadala: 051-4611509; Sukhu: 051-3556234; Jatli: 051-3556230; Chak Beli Khan: 0514-947079 |
| Gujar Khan 132 Kv Grid Station Gujar Khan | 0513-510950 | 051-3510963 | Gujar Khan: 0513-510951; Sohawa: 0544-710545; Guliana: 051-3564052; Bewal: 051-3360109; Badhana: 051-3583184 |
Attock district: Taxila, Wah, Attock, Pindigheb, Fateh Jang
| Division and office address | Division head (XEN / Dy. Manager) | Customer Services Officer | Sub-division offices |
|---|---|---|---|
| Taxila Darbar Street Wah Model Town Phase-I (Extension) Wah Cantt | 051-4916500 | 051-4916502 | Taxila: 051-4916500; Margalla: 051-9314050; Wah Cantt: 051-4916228; Hassanabdal: 057-2520248 |
| Attock Peoples Colony Near Fbr Office, Attock City | 0572-703128 | 057-9316085 | Attock City: 057-9316082; Attock Cantt: 057-9316283; Hattian: 057-2640025; Hazro: 057-2363181; Shadi Khan: 057-2662012; Ghur Ghushti: 057-2870888 |
| Pindigheb Wapda Colony, Pindi Road Near Khan Hotel, Pindigheb | 057-2352231 | 057-2352409 | Pindigheb: 057-2350310; Fateh Jhang: 057-2210198; Khour: 057-2570118; Basal: 057-2630952; Jand: 057-2621019 |
Chakwal and Talagang
| Division and office address | Division head (XEN / Dy. Manager) | Customer Services Officer | Sub-division offices |
|---|---|---|---|
| Chakwal Near Islamia ground Collage road Chakwal | 0543-668700 | 0543-668608 | City Chakwal: 0543-666109; Main Bazar: 0543-669019; Azhar Shaheed: 0543-669307; Ghazi Abad: 0543-692413; Kalar Kahar: 0543-588016 |
| Talagang Near New Bus Stand Talagang | 0543-412302 | 0543-412117 | Talagang City: 0543-412871; Talagang Rural: 0543-414079; Baghwal: 0543-567208; D.S Bilawal: 0543-482050; Tamman: 0543-460266 |
| Dhudial Dhoke Ghulam Muhammad Near Al-Habib Bank Dhudial Tehsil and District Chakwal | 0543-590761 | 0543-590946 | Dhudial: 0543-590202; Khanpur: 0543-663027; Daulatala: 0513-597049; Tariq Shaheed: 0543-554748 |
Jhelum and Pind Dadan Khan
| Division and office address | Division head (XEN / Dy. Manager) | Customer Services Officer | Sub-division offices |
|---|---|---|---|
| Jhelum-I Kazim Kamal Road Jhelum | 0544-9270288 | 0544-9270414 | Jhelum Urban: 0544-920281; Jhelum Cantt: 0544-9270283; Civil Lines: 0544-623576; Rajjar: 0544-284318; Sarai Alamgir: 0544-284356 |
| Jhelum-II Opposite Cigerette Factory Gt Road Jhelum | 0544-275633 | 0544-275643 | Jhelum Rural: 0544-272029; Dina-I: 0544-631779; Dina-II: 0544-630780; Domeli: 0544-680613; Dina-City: 0544-632371; Sanghoi: 0544-295264 |
| Pind Dadan Khan Mohallah Hussain Abad Pind Dadan Khan | 0544-221335 | 0544-212098 | P.D.Khan: 0544-510315; C.S Shah: 0543-580028; Pinanwal: 0544-430040; Daryala Jalip: 0544-432238; Lila Town: 0544-217044 |
Circle offices (Superintending Engineers)
| Circle | Phone | Address |
|---|---|---|
| Islamabad | 051-9260194 | Near Abbasi Market, Street 10, F-8/3, Islamabad |
| Rawalpindi City | 051-9292675 | Near Marrir Chowk, Murree Road, Rawalpindi |
| Rawalpindi Cantt | 051-9293048 | Not listed |
| Attock | 051-4950343 | 132 kV GSS Bahtermore, New City Phase-II, Wah Cantt |
| Chakwal | 0543-692244 | IESCO Complex, near 15 Chowk, Dhaku Road, Chakwal |
| Jhelum | 0544-270141 | Not listed |
Distribution Control Centre
IESCO's directory lists the Distribution Control Centre (DCC) at 051-9250240, 051-9250241, 051-9250242, 051-9250250 and 051-9250246. Use these when the helpline is unreachable during a wide-area outage.
Other official IESCO channels
- Online complaints: "Complaint Management" link on iesco.com.pk (PITC portal).
- Apps: IESCO Smart and Power Smart (Android), linked from iesco.com.pk.
- Social media: IESCO's official Facebook page (facebook.com/iescoofficialpk) and X account (@IESCO_Official).
- Your bill online: our IESCO bill check page.
Spotted a number that has changed? Let us know so we can update this page.
Frequently Asked Questions
What is the IESCO helpline number?
The IESCO helpline is 118, and IESCO also lists SMS 8118. For office-level matters, call your sub-division office or your division's Customer Services Officer listed in this directory.
What is the IESCO head office phone number?
IESCO Head Office is on Street 40, Sector G-7/4, Islamabad. Its listed numbers are 051-9252937, 051-9252938 and 051-9252939 (fax 051-9252927).
Where are IESCO Customer Facilitation Centres?
IESCO lists 11 centres: Blue Area, G-9 and Sowan Garden in Islamabad; Marrir Hassan, Chandni Chowk and Chakri in Rawalpindi; and Taxila, Fateh Jang, Attock, Chakwal and Jhelum.
Which office should I call for a power outage?
Call 118 first. If you cannot get through, call your sub-division (SDO / Assistant Manager) office for your area, or the Distribution Control Centre numbers listed in IESCO's directory.
Why does a 7-digit number not connect?
Islamabad, Rawalpindi and Wah numbers in IESCO's directory are often written without the area code. Dial 051 first from a mobile; we have added it in this directory.
