How to Check Your HESCO Bill Online (Step by Step)
Keep an old HESCO bill or a clear photo of one before you start. That is all you need.
- Find your reference number. Look near the top of your bill for the field labelled Reference No. It is a 14-digit number. Some bills print a letter (U or R) after it.
- Type it in the box above. Enter only the 14 digits, without spaces or dashes. Check each digit once more before you press the button.
- Press "Check Bill". Your latest HESCO bill opens on screen with the customer name, billing month, units, amount and due date.
- Confirm the details. Make sure the name and address match your connection before you pay. A single wrong digit can open another consumer's bill.
- Download or print. Save the bill as a PDF on your phone or print it for payment at a bank counter.
Prefer the official route? The same bill is available on the PITC web bill portal at bill.pitc.com.pk/hescobill, where you can search by Reference No or Customer ID and choose the U or R letter shown on your bill.
Roman Urdu: Purane bill par likha 14 hindson wala reference number upar wale box mein likhein aur "Check Bill" dabayein. Aap ka HESCO bill foran khul jayega.
Where Is the Reference Number on a HESCO Bill?
The reference number is printed in the upper part of every HESCO bill, near your name and address, under the heading Reference No. It belongs to your electricity connection, not to the month, so it stays the same on every bill. An old bill from last year works just as well as last month's bill.
| Number on the bill | What it is | Use it to check your bill? |
|---|---|---|
| Reference No (14 digits) | Unique number of your connection | Yes, this is the main lookup number |
| Customer ID | Second identifier printed on newer bills | Yes, on the PITC portal's Customer ID option |
| Meter No | Serial number of your meter | No, but useful when you contact the office |
| CNIC | Your identity card number | No, bills cannot be searched by CNIC online |
No old bill at home? Ask your landlord, the previous tenant or a family member for a copy or photo. You can also visit your HESCO customer service centre with your address and meter number, and staff can find your reference number for you.
HESCO Cities and Districts Served
HESCO supplies electricity to 13 districts of southern and central Sindh, organised into four operation circles. If you live in any of the districts below, your bill comes from HESCO. Karachi is served by K-Electric, and upper Sindh districts such as Sukkur and Larkana are served by SEPCO.
| Operation circle | Districts covered | Examples of cities and areas |
|---|---|---|
| Hyderabad | Hyderabad, Tando Allahyar | Hyderabad city, Latifabad, Qasimabad, Tando Allahyar |
| Laar (Badin) | Badin, Thatta, Sujawal, Tando Muhammad Khan, Jamshoro | Badin, Thatta, Sujawal, Tando Muhammad Khan, Kotri |
| Nawabshah | Shaheed Benazirabad (Nawabshah), Matiari, Sanghar | Nawabshah, Matiari, Hala, Sanghar, Shahdadpur, Tando Adam |
| Mirpurkhas | Mirpurkhas, Umerkot, Tharparkar | Mirpurkhas, Umerkot, Kunri, Samaro, Mithi |
Not sure which company supplies your area? The company name and logo are printed at the top of every bill. Use the checker for the company shown there.
How to Check If Your HESCO Bill Is Paid
After paying through a bank app, JazzCash or Easypaisa, many people want to confirm that HESCO has received the payment. There are three easy ways:
- Use our payment status tool. Open Check Bill Paid or Not, select HESCO and enter your reference number.
- Open your latest bill again. Check the bill above after a few days. Your next month's bill also shows your last payment in its history section, and any unpaid amount appears as arrears.
- Keep your receipt. Save the transaction ID or screenshot from your bank or wallet app. If a payment does not show, this receipt is your proof when you contact HESCO.
Online payments can take some time to reflect in the billing system, so don't pay twice if the status hasn't updated within a day.
How to Read Your HESCO Bill
Knowing the main parts of your bill helps you catch mistakes and understand why the amount changes from month to month.
Consumer and connection details
The top section shows your name, address, reference number, customer ID, tariff (for example residential, commercial or agricultural), sanctioned load and meter number. Check these first, because a wrong tariff or load affects the whole bill.
Meter readings and units
Your units are the current reading minus the previous reading. If the units look much higher than usual, compare the reading on the bill with the reading on your meter. A photo of your meter on the reading date is the best evidence if you need to complain.
Energy charges and slabs
Residential consumers are billed on unit slabs. Under NEPRA's tariff structure, a residential (non-time-of-use) consumer who has used 200 units or less every month for the past six months is a protected consumer and pays lower rates. Crossing 200 units, even in a single summer month, can move you to the unprotected rates for the following months. Our guide to fixed monthly charges on electricity bills explains the other fixed parts of the bill.
FPA and other adjustments
The Fuel Price Adjustment (FPA) is a per-unit charge or credit approved by NEPRA. It reflects the difference between the expected and actual cost of fuel used to generate electricity in an earlier month. That is why your bill can change even when your units stay the same. Quarterly tariff adjustments may also appear as a separate line.
Taxes and duties
Electricity bills include government taxes and duties such as GST and electricity duty. Some consumers also see income tax, depending on the bill amount and their tax status. These lines are set by the government, not by HESCO.
Due date and late payment surcharge
Every bill shows two amounts: payable within due date and payable after due date. The difference is the late payment surcharge (LPS). Under NEPRA's Consumer Service Manual, you avoid LPS by paying within the due date. If HESCO extends the due date, no LPS is charged. If you pay by cheque or pay order at a revenue office, deposit it at least three days before the due date.
How to Pay Your HESCO Bill Online
You can pay your HESCO bill from home using your 14-digit reference number. Choose Bill Payment → Electricity → HESCO in any of these:
- Mobile banking apps of major Pakistani banks.
- Mobile wallets such as JazzCash and Easypaisa, or at their retail shops.
- Internet banking and ATMs that offer utility bill payment.
- Bank branches, using the printed duplicate bill.
Always confirm the amount and due date shown in the app match your bill, and save the receipt. For a full comparison of payment methods, see how to pay electricity bills online in Pakistan.
Can't pay the full amount? NEPRA's rules allow installments of the current bill. If you pay the first installment within the due date, no LPS or markup applies to it. Markup at the rate in NEPRA's Consumer Service Manual applies to the remaining installments. Ask at your HESCO revenue office or customer service centre.
New Connection and Name Change
For a new HESCO connection, you need an application form, a copy of your CNIC and proof that you own or legally occupy the property, along with the other documents HESCO lists. HESCO's official website has the new connection procedure and forms (including Urdu forms). Online applications for new connections and changes such as name, load or tariff are made through the Electricity New Connection (ENC) portal at enc.com.pk, where you can also track your application.
A name change is usually needed after buying a property or when the bill is still in a previous owner's name. Our guide on how to change the name on your electricity bill explains the documents and steps.
HESCO Helpline and Complaint Channels
| Channel | Details | Best for |
|---|---|---|
| Phone | 118 (PITC/DISCO contact centre) | Power outages, faults, urgent issues |
| SMS | 8118 | Registering a complaint by text |
| Online complaint (CCMS) | ccms.pitc.com.pk | Billing and supply complaints with a tracking number |
| Customer service centres | Listed on HESCO's Service Centres page, including the Central Customer Service Centre near Maji Hospital, Latifabad, Hyderabad | Bill correction, reference number, new connection |
| NEPRA complaint | NEPRA Complaint Management System | When HESCO does not resolve your complaint |
When you complain, keep your reference number, the billing month and a photo of your meter ready. Note the complaint number you receive. For other companies' helplines, see our Electricity Help Center.
Common HESCO Bill Problems and Fixes
"Invalid reference number" or bill not found
Count the digits. You need exactly 14, with no spaces or letters in our box. Make sure you are on the HESCO checker, because a HESCO number will not work on another company's page. If the bill ends with a U or R letter, select the same letter on the PITC portal. More reasons and fixes are in Bill Not Found or Invalid Reference Number.
New month's bill not showing yet
Bills go online after they are generated for your area, and different areas are billed on different dates. If you still see last month's bill, check again after a day or two.
New connection with no bill yet
A new connection gets its reference number with the first bill. Until then, use the details from your demand notice or contact the customer service centre.
Bill much higher than usual
Compare the units and meter readings with your previous bills. Check whether you crossed 200 units (protected status) and whether a large FPA or arrears line was added. If the reading is wrong, take a meter photo and file a complaint for bill correction before the due date.
Paid but still showing unpaid
Give the payment a little time to post, then check again. If it still shows unpaid on the next bill, contact HESCO with your transaction receipt.
Other Bills in Hyderabad and Sindh
Many HESCO consumers also pay a gas bill to SSGC. If you have family in Karachi or upper Sindh, you can check their bills on our K-Electric and SEPCO pages. Save your reference numbers on BillHelp.pk and check every month with a single tap.