For a leak, a blocked sewer, an open manhole, or dirty water in Lahore, dial 1334. It is the WASA short code. Do not add 042 in front of it.
WASA Lahore is part of the Lahore Development Authority. Rawalpindi is a different agency, with its own numbers and offices. A dry tap between the supply windows is often the tubewell schedule, not a breakdown.
1334, all day
Water supply, sewerage, street flooding, and urgent billing questions. Your mobile operator can still charge its own call rate.
The complaint portal
Register and track a ticket at wasa.lahore.gop.pk/complaints, or in the Punjab Citizen’s Portal app.
What to tell 1334
- Water supply. A tubewell down, a burst main, low pressure, or water that is dirty or discoloured.
- Sewerage. A blocked drain, an overflowing manhole, a missing cover, or a collapsed line.
- Rain. Standing water on a road or a flooded street.
- The bill. A wrong reading, a duplicate charge, arrears, a name change, or a category change. Have the 8-digit code ready. The tariff guide is where the plot-size bands are explained.
File it online
- Open the Punjab Citizen’s Portal app, or the WASA complaint page on wasa.lahore.gop.pk.
- Give your name, a mobile number you answer, and the 8-digit WASA account code.
- Pick the type: contamination, sewer blockage, low pressure, overbilling, or the closest match.
- Add the address and the town, then submit. The ticket number arrives by SMS. Keep it. Tracking is on the WASA portal.
Target times on this guide
These are the resolution targets this page lists. A major repair can take longer. The ticket number is what you quote if you call 1334 again.
| Complaint | Target | Who handles it |
|---|---|---|
| Open or missing manhole cover | 2 to 6 hours | Zonal operations |
| Sewer blockage or overflow | 12 to 24 hours | Sewerage maintenance |
| Main pipe burst or a major leak | 12 to 36 hours | Water supply engineering |
| Water quality or contamination | 24 to 48 hours | Water testing and the field wing |
| A billing adjustment or overbilling | 3 to 7 working days | Revenue and billing |
Zonal offices
Go in person for a billing dispute, a new connection, or a complaint that 1334 has not moved. Each zone has an Executive Engineer and sub-divisional officers. The contact on these counters is 1334. This page does not add a second phone number.
| Zone | Coverage | Where | Contact |
|---|---|---|---|
| Gulberg | Gulberg, Model Town, Garden Town | WASA Complex, Main Boulevard, Gulberg III | 1334 |
| Johar Town | Johar Town, Township, Faisal Town | Sub-divisional office, Johar Town | 1334 |
| Mozang / Allama Iqbal Town | Mozang, Samanabad, Iqbal Town | WASA office, Mozang / Samanabad circle | 1334 |
| Shalimar / Baghbanpura | Shalimar, Baghbanpura, GT Road | Shalimar sub-division office | 1334 |
| Nishtar Town / Ravi | Northern and southern suburbs | The sub-divisional office for that suburb | 1334 |
- Gulberg. Gulberg I to V, Liberty Market, MM Alam Road, Model Town blocks, and the commercial parts of Garden Town.
- Iqbal Town. Allama Iqbal Town, Wahdat Colony, Sabzazar, Muslim Town, Moon Market, and the societies next to them.
- Shalimar and Ravi. Shahdara, Badami Bagh, the Walled City, the GT Road belt, Misri Shah, and Begum Pura.
- Nishtar and Gajjumata. Housing schemes on Ferozepur Road, Kahna, Factory Area, and Chota Sanda.
Rain and standing water
In the monsoon, WASA sets dewatering stations at low points, including Lakshmi Chowk, Mozang, Kashmir Road, and Ferozepur Road. Call 1334 for standing water. Stay away from electric poles and damaged wires in that water.
The summer dewatering plan uses underground tanks under Kashmir Road, Lawrence Road, Sheranwala Gate, and Gaddafi Stadium. This guide lists more than 100 mobile, tractor, and fixed pumps at 26 low-lying spots, and field camps with gully suckers, jetting units, and generators while the Pakistan Meteorological Department has a weather alert out.
Dirty water
WASA draws from deep aquifers, described here as 600 to 700 feet, with chlorination on the tubewells, and runs neighbourhood filtration plants. If the tap is dirty, foul, or discoloured, stop using it for drinking and cooking. Call 1334 and say cross-contamination or dirty water. The testing team samples the supply. Repair crews can shut the affected length of pipe.
A new connection, or a bill that looks wrong
Papers, the demand notice, and the Bank of Punjab challan are in the new-connection guide. Do not use a second set of steps from this page.
A bill paid after the due date picks up a late surcharge, described on this guide as typically 10% to 15% of the net bill. Three unpaid billing cycles can bring a final notice, then disconnection of the ferrule at the street main. The bands by plot size are in the tariff guide. Bill alerts email the next WASA Lahore bill when it is issued.
