Unified Digital App Launch
Download the official KWSC / KWSB mobile app for Android and iOS. Learn how to log in, register, pay water bills, book tankers, and file complaints.
Unified Digital App Launch: KWSC has introduced a single citizen portal app for water bill payments, tanker requests and complaint tracking.
Managing water and sewerage services in Karachi is now available on your smartphone. The newly updated KWSB/KWSC Mobile App brings essential municipal services to your pocket, doing away with paper bills and physical office visits. In this app there is an easy and instant connect between the citizens of Karachi and the utility corporation whether you want to get a copy of water bill statement, book a water tanker in case of emergency, inform a leaking main pipeline or track your complaint status in real time.
KWSB App - Main Features
The app brings together essential municipal activities on one user-friendly digital dashboard for more than 20 million Karachi residents.
E-Billing & Digital Payments
View current and past monthly water statements, download high-resolution PDF duplicate bills, check billing breakdown tariffs and complete online payments securely via 1Bill, credit cards or mobile banking wallets.
1-Tap Tanker Booking (OTS)
Request official government-subsidized water tankers at official municipal rates. Features include real-time driver GPS tracking, automated driver phone assignment, SMS confirmation alerts and instant online payment options.
E-Complaint & Repair Portal
File complaints for line contamination, main pipe bursts, open sewer covers or low water pressure directly to zonal engineers. Attach live photos and precise geotagged location coordinates.
Multi-Language & Accessibility
Easily switch between English, Urdu and Sindhi. It has been designed with intuitive navigation, high contrast visual modes and voice assisted menu guidance for better accessibility.
Supply Schedule Tracker
Access town-wise and block-wise water supply rationing schedules to stay informed on exact water release days and timings for your neighborhood.
New Connection Applications
Submit digital application forms for residential or commercial water and sewerage connections, upload land ownership documents and track site inspection approvals online.
How to Download and Install KWSB App
The application is available free of charge across Android and iOS platforms. To guarantee security and protection against unauthorized third-party phishing applications, always download the official release provided directly by the Karachi Water and Sewerage Corporation.
Android & iOS Step-by-Step Installation:
- Launch Google Play Store on Android devices or Apple App Store on iOS devices.
- In the top search bar, search for "KWSC Official" or "KWSB App".
- Verify the official developer publisher listed as Karachi Water and Sewerage Corporation.
- Tap Install (or Get) and wait for the package to download completely.
- Open the app, grant mandatory device location and notification permissions and proceed to account setup.
Account Registration & Login Process
Creating a new account requires fewer than 2 minutes. You will be able to link and verify the property easily by properly registering your CNIC number and mobile number in the right format.
- Step 1: From the home page, choose “Register New Account”.
- Step 2: Enter your name, 13 digit CNIC (No dashes) and mobile number.
- Step 3: Enter the 10 digit KWSC water bill consumer ID to auto link the office/house bill.
- Step 4: Enter the 6 digit OTP that will be received via SMS on your device.
- Step 5: Create a personalized 4-digit security PIN or enable biometric login (fingerprint/Face ID) for future quick logins.
Verified & Registered Profile
Step by Step Instructions: Water Tanker Booking through App
Within the app, the Online Tanker Service (OTS) module enables citizens to order official municipal tankers at official fixed government rates, bypassing private water tanker monopolies.
How to Order a Tanker: The Step-by-Step Guide
- Book Water Tanker: Click on the “Book Water Tanker” tile on the dashboard of the home screen.
- Select Tanker Size: Available in the following standard residential delivery sizes:
- 1,000 Gallons: Good for small families or just for immediate household use.
- 2,000 Gallons: For medium size joint family households.
- 3,000 Gallons: Ideal for apartment complexes, plazas or large residential plots.
- Specify Delivery Address: You may either keep the address which gets automatically entered with your Consumer ID or drop a pinpoint location yourself in the interactive GPS map.
- Select Hydrant Hub: Use the closest official KWSC bulk hydrant (for e.g., Safoora, NIPA, Sherpao, Crash Plant or Baldia Hydrant).
- Make Payment & Dispatch Order: Decide to pay through mobile wallet/1bill or pay cash at the time of arrival of tanker driver.
Pro Tip: When you book, the application creates the digital Trip Tracking Ticket for you. You may communicate directly with the tanker driver through the application interface, and you will be able to see live GPS movement as the tanker moves from the hydrant to your street.
Register and escalate complaints
Citizens have the ease now to report municipal complaints to the authorities without having to visit the offices of Zonal executives. The integrated ticket tracker ensures transparency and accountability for every field report.
Reportable Water Issues:
- No water supply during scheduled rotation hours.
- Severely low line pressure in main supply pipes.
- Contaminated or foul-smelling drinking water.
- Underground main distribution line leakage or burst.
- Illegal water suction pumps installed on public lines.
Reportable Problems with Sewerage:
- Traffic hazard: open or broken manhole covers.
- Sewage gutters overflowing in the streets or residential roads.
- Blocked mains sewer lines causing back-up of waste water.
- Storm-water drainage channels damaged.
- Industry dumping chemical waste into public lines.
Complaint Tracking & Resolution SLAS:
Upon submission of a complaint through the application, an 8-digit unique Complaint Reference Number will be generated. The ticket is auto routed to respective Divisional Sub-Engineer and Executive Engineer (XEN) for your district i East, West, South, Central, Korangi, Malir or Keamari.
- Standard Resolution Window: Minor leakages and open manhole covers should be resolved within 24 to 48 hours.
- Escalation Feature: If a ticket is still unsolved after 48 hours, the application triggers the “Escalate Ticket” button and escalates the case to the Superintending Engineer (SE) and KWSC Managing Director’s supervision cell.
eReceipts & Electronic Bill Payments
The app enables instant digital payments through a huge network of Pakistani banking channels and electronic wallets. Once a payment is done, the system updates the bill ledger instantly, clears any arrear warnings and issues an official digitized receipt.| Payment Method | Devices Supported | Processing Time | Transaction Fee |
|---|---|---|---|
| Mobile Wallets | JazzCash, EasyPaisa, Nayapay, Sadapay | Instant (Real-Time) | Rs. 0 (Free) |
| Online Banking (1Bill) | HBL, Meezan, UBL, Alfalah, MCB, Allied Bank | Instant (Real-Time) | Rs. 0 (Free) |
| Debit / Credit Cards | Visa, MasterCard, UnionPay, PayPak | 1 – 5 Minutes | Standard gateway fee |
| Over-the-Counter | NADRA e-Sahulat, designated bank branches | Same Business Day | Rs. 0 (Free) |
Troubleshooting Common App Issues
In case you face any problem while installing, logging in or submitting a request in KWSC application, please refer to the below resolution matrix:
| Problem / Error | Possible reason | Recommended Action |
|---|---|---|
| Did Not Get OTP | Network congestion or SIM porting issue | after conversion Wait for 60 seconds and click on "Resend OTP via Call/WhatsApp". Make sure your number isn't blocking short codes. |
| Invalid Consumer ID | misspelled account reference number | Please check and enter the exact 10 digit Consumer Number printed on the top right corner of your physical bill |
| App Freezes on GPS Map | Location services not allowed on device | Please turn on high accuracy GPS permissions in your phone setting menu and refresh the map view. |
| Payment Status not getting updated | Settlement delay between banks | Payment verification could take up to 2 hours during peak banking hours. Please keep your transaction ID and click on the "Refresh Payment Status". |
| Biometric Login Failed | Session token expired or sensor is misaligned | Manual login with 4 digit PIN Settings Switch off and on Biometric Authentication. |
